SUPPORT

Hello! Thank you for choosing Exoterica Creations today! We look forward to facilitating your procurement of hand-made high quality products and warm customer service from us. If our sales policies do not address your query, do visit our FAQ page or feel free to contact us with questions, comments or suggestions.

PAYMENT

Our prices are quoted in Singapore Dollars (SGD). We accept all major credit card payment upon checkout. There is an additional 3.4% charge for paying via credit card. You may also pay via Direct Bank Transfer. Shop worry free with us as your order information is protected using SSL technology with encryption. We reserve the right to refuse or cancel any orders that might appear suspicious or fraudulent.


DELIVERY

Customers in Singapore : Our products can be delivered to your doorstep within Singapore for all products via a third party delivery service provider at your cost. Our turnaround time is 3 working days from the time of order confirmation by Exoterica Creations. You can also arrange for a third-party delivery service provider (e.g. Grab) to pickup your purchases from our office during our in-sales office operating hours at your cost.

International Customers : as of May 2021, we will endeavor to deliver Power Bracelets and crystals via third party logistics service provider to most overseas destinations at your cost. Contact us before making your order so we can work closer with you on delivery options. The delivery could take up to 6-8 weeks, depending on your location. We are not responsible for custom duties that may be incurred.


DELIVERY CHARGES WITHIN SINGAPORE

[To be updated]


STORE PICKUP

Our office is located in Singapore, at OXLEY BIZHUB 1 69 Ubi Road 1, #09-27, Singapore 408731.

Store Pickup times: Every Tuesday & Wednesdays, between 1pm to 6pm.

The best way for you to pickup your purchase is to come to our SHOPDAY. SHOPDAYS are open to all and free. We invite you to get to know us better, learn how you can use our products in your practice, share use / care tips for your tools with community members during our SHOPDAY. Visit our Facebook Page at www.facebook.com/exotericacreations for the latest dates & locations of our SHOPDAY.


RETURNS, REFUNDS & EXCHANGES

We are sorry something did not work out for you. Returns are subject to these Terms and Conditions:

– Consumable items such as sprays, soaps & incense, once opened and/or consumed, are non-returnable, non-refundable and non-exchangeable. – Item to be returned must be in its original purchase condition : packaging must be unopened, unused, unmarked and not defaced in any manner.
– Items purchased as part of a set or a multi-item pack or set must be returned as a whole set.
– Return policy does not apply to items that have been stated as non-exchangeable or non-returnable.
– Delivery costs associated with the return of the product will not be covered by Exoterica Creations.

If you agree to meet these T&C, contact us at hello@exotericacreations.com.

Customized items such as Power Bracelets come with a limited warranty. No refunds can be entertained once your customized Power Bracelet order is confirmed. Handcrafted art pieces such as orgonites and Shamanic tools that are damaged after sale can be considered for repair on condition:

– the item is first assessed and deemed possible for repair work by Exoterica Creations

– any costs incurred to carry out the repair work is communicated and agreed upon between you and Exoterica Creations.

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